In some capacity, every business is a customer service business, so striving to show your customers gratitude for accessing your service can go a long way. Here are some ways you can thank your customers.
1. Hand Write a Note or Card
Hand written notes or cards are becoming rare these days but they show customers a more personal side. They also demonstrate the time that you have given to thank them.
2. Help Customers to Learn Something New
You could hold regular events for your business and invite your customers to learn from visiting experts, or educate them on aspects of your industry. You could invite customers to a free taste testing of new products. Educating your customers on your business will help customers become more informed. It will not only increase interest in your business but it will also create customer value.
3. Start a Loyalty Program
Start a VIP Rewards Program for your most loyal customers. Your program doesn’t need to be complex, in fact your customers often prefer the simpler option. You could even offer an annual discount for your customers.
4. Give a Charitable Gift
Reach out to selected customers and let them know that you would like to contribution to their favourite charity in their name.
5. Offer a Surprise Upgrade
Surprise your customers with a spontaneous upgrade! You can make a random selection of your loyal customers or you can create a list of your most loyal customers and select the highest ranking.
6. Throw a Party
Throw a party for your customers to thank them for a great year. Other ideas could be a picnic, wine tasting tour or a BBQ.
With Christmas fast approaching, this is a perfect opportunity to show your gratitude to your customers and thank them for their support.