Data security in today’s modern technology driven economy has never been more important. Xero now requires all its users to use a Two-Step Authentication process. Two-Step Authentication verifies the identity of a customer logging into the Xero dashboard by requiring them to use their existing password and a second, unique code randomly generated by the Google Authenticator app on their smartphone, each time they log in. Based on security best practice, Two-Step Authentication means only the Xero user with access to that trusted device will be able to log in, making it more difficult for unauthorised people to access their data.
How does Two-Step Authentication work?
When you have Two-Step, Authentication enabled you need to use a second method to login to Xero. In addition to your standard Xero username and password, you also must enter a six-digit code provided by a separate app on your smartphone, Google Authenticator.
If you don’t have your mobile device available when you need to login to Xero, you will be able to fall back to answering questions you set up when you enabled Two-Step Authentication in order to gain access to Xero. The fall-back questions should only be used when necessary and not as a regular alternative to the authenticator app.
In addition, Xero’s Two-step authentication has trusted device recognition. You can select “Remember me for 30 days” as an optional setting. If you select “Remember me for 30 days” you won’t need to perform the second authentication step on that device for 30 days.
Security is a constantly-evolving issue for the tech industry and we strongly encourage all Xero users – and technology users in general – to remain vigilant about the online solutions they use.
Please find below a link to Xero’s trouble shoot two-step authentication page where you can find help in:
- Resolving a setup problem.
- Logging in using a recovery method.
- How to change your security question or alternative email address.
- What to do if you can’t log in.
- How to disable two-step authentication.